Frequently Asked Questions
Telehealth Troubleshooting
Before The Session​
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Internet Connection Test
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Recommended speed: 1.5 Mbps minimum​
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How to test: Visit speedtest.net
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Alternative connection options: mobile hotspot or ethernet cable
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Device Setup
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Recommended browsers: Chrome and Firefox (latest versions)​
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Required permissions: Camera and Microphone
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Position device so they your entire face is in view and well lit
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During The Session​
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Audio Issues
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Check mute status
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Verify correct audio input/output selection
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Video Issues
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Camera permission verification
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Background app interference check
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Browser refresh
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If technical issues persist, your clinician will contact you via phone.
General Practice Information
What is Lumina Mental Health?
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Lumina Mental Health is a counseling service based in Plain City, Ohio, specializing in mental health treatments, particularly for eating disorders and religious trauma.
Who founded Lumina Mental Health?
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Lumina Mental Health was founded by Sarah Dundar, M.A., LPCC-S, who integrates an enhanced cognitive behavioral approach with holistic and personalized care.
What services does Lumina Mental Health offer?
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We offer individual counseling sessions, specializing in treating eating disorders and religious trauma. Our services include Waitlist Care, which provides support for up to 12 weeks while awaiting treatment at a higher level of care.
What are the session fees?
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Our fees are $150 for an intake session and $120 for regular sessions. We accept insurance for payment.
Our Approach
What therapeutic approaches do you use?
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We utilize evidence-based practices such as Cognitive Behavioral Therapy for Eating Disorders (CBT-E) and a five-stage approach to treatment.
How do you ensure client progress?
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Treatment success is based on client self-determination and regular updates to treatment plans, which are generated and reviewed as needed.
General Practice Information
What is Lumina Mental Health?
-
Lumina Mental Health is a counseling service based in Plain City, Ohio, specializing in mental health treatments, particularly for eating disorders and religious trauma.
Who founded Lumina Mental Health?
-
Lumina Mental Health was founded by Sarah Dundar, M.A., LPCC-S, who integrates an enhanced cognitive behavioral approach with holistic and personalized care.
What services does Lumina Mental Health offer?
-
We offer individual counseling sessions, specializing in treating eating disorders and religious trauma. Our services include Waitlist Care, which provides support for up to 12 weeks while awaiting treatment at a higher level of care.
Satisfaction Guarantee
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